Service

Kobold strives to manufacture timepieces of superior quality, made by watchmakers that are among the best in their field. This is reflected in the accuracy of the watches, the attention to detail in the assembly of the individual cases and movements, and in the life expectancy of a Kobold watch. Whereas many wristwatches fail the test of time, Kobold watches are designed to withstand the most demanding conditions over a period of many decades. Every care is taken to ensure that your watch meets these high standards before it leaves the factory.

Should you discover that, despite our rigorous attempts to achieve this level of excellence, your watch is temporarily not functioning properly, simply send it to our service department for correction of the problem. Although our main concern lies in minimizing the time that a watch is in service, it is important for our clients to understand that every watch that is sent in for service is thoroughly inspected for faults in craftsmanship, material damage, movement-related irregularities, as well as other factors that could have an impact on the overall appearance and performance of the watch.

When all apparent problems are sorted out, your watch will enter a two-week testing period, during which the accuracy of the movement is observed and recorded day by day. Should your watch function properly at the conclusion of the testing period, it will be sent to you immediately. Should the watchmaker designated to repair or overhaul your watch find it necessary to re-submit the watch into observation, your watch will be tested and observed for one more week.

Experience shows that the first testing phase is sufficient for most watches. However, some watches need a little special attention. Should your watch be among those few, please understand that we are only concerned with the performance of your watch, as this reflects on us, once you receive it back. We ask for both your understanding and patience in this case.

Please mail your defect watch to:

Kobold Watch Company
1801 Parkway View Drive
Pittsburgh, Pennsylvania 15205
Tel. 1-877-SOARWAY